Frequently Asked Questions
What is your return and exchange policy?
You can return items within 14 days after receipt for a refund or exchange. To initiate a return, please contact our customer service. Return shipping costs are the responsibility of the customer.
What are your delivery options and fees?
We offer free standard shipping for all orders. Delivery typically takes between 8 and 13 business days, depending on the destination. Currently, express delivery is not available.
How long does delivery take?
Delivery times vary based on your location and our logistics partners. In most cases, orders are delivered within 8 to 13 business days. An estimated delivery date will be provided at checkout.
What payment methods do you accept?
We accept the following payment methods:
• Credit and Debit Cards – Visa, MasterCard, American Express, Diners Club, Discover, Maestro, UnionPay, Elo
• Apple Pay, Google Pay & Shop Pay – Fast and easy payment
• Local Payments – Bancontact
Do you offer discounts or promotional offers?
Yes, we regularly run special promotions and discounts. Subscribe to our newsletter or follow us on social media to stay updated.
How can I check if an item is available?
Our site displays stock in real-time. If a product is available for purchase, it means it is in stock. In the event of an exceptional error, we will inform you promptly.
How do I choose the right size?
Each product page provides a detailed size guide to help you choose the right size. If you need further assistance, our customer service is at your disposal.
Are the products authentic?
Yes, we source only from trusted suppliers and apply strict quality controls to ensure the authenticity of our products.
Do you offer warranties?
We guarantee the quality of our products. If there is a problem, please contact our customer service: we will do our best to resolve it quickly.
Can I track my order?
Yes. Once the order is processed and shipped, a tracking number will be sent to you. You can track your order via our tracking portal.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, contact our support immediately with a description and supporting photos. A replacement will be sent to you at no additional cost.
Do you offer free shipping?
Yes, shipping is free for all orders.
Can I cancel my order?
Orders can be canceled within 8 hours of placing them. After this period, cancellation may no longer be possible. For any cancellation requests, please contact support as soon as possible.
Are my payment details secure?
Yes, we use advanced security and encryption protocols to ensure the confidentiality of your payment information.
Do you have a physical store?
We operate exclusively online and do not have a physical retail location.
Do you offer gift wrapping or gift cards?
At the moment, gift wrapping services are not available, however, our gift cards are available on the site, you can find them in the "Gift Cards" collection.
Napaldi
Company Name: TRIPLE CORP LLP
Company Registration Number: OC456473
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Phone: +33 7 56 90 88 34
Email: contact@napaldi.com
Opening Hours: Monday - Sunday: 9:00 AM - 7:00 PM (GMT+2)
Contact us: Contact Page
